Privacy Policy
Last updated: August 2025
Perth Gardens Pty Ltd (“we”, “our”, “us”) respects your privacy. This policy explains how we handle your personal information in line with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Information we collect
- Contact details – name, phone number, email and service address.
- Service information – photos or notes you provide about your garden/reticulation issues.
- Payment details – details needed to process payments you make to us (e.g., Zeller terminal or bank transfer). We do not store full card numbers.
How we use your information
- Communicate with you about enquiries, bookings and service visits.
- Diagnose issues, complete work and manage follow-up/service reminders.
- Administer our business (accounts, record-keeping, compliance).
- Improve our services and website.
- Send light marketing (e.g., updates or seasonal reminders). You can opt out at any time.
Storage and security
Your information is stored in our CRM and accounting software, and in secure cloud/email systems as needed. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification or disclosure.
Sharing your information
We don’t sell or rent your personal information. We only share it with trusted providers where reasonably necessary to operate our business, for example:
- CRM and accounting platforms
- Payment processors (e.g., Zeller)
- Secure cloud/email hosting
Some providers may store information offshore. Where that occurs, we take reasonable steps to ensure appropriate safeguards are in place.
Website and analytics
Our website currently uses no cookies or tracking. In future we may enable Google Analytics or similar to understand website usage and improve the site. If we do, only aggregated usage data is collected and you can manage cookies via your browser settings. We will update this policy if our use of analytics changes.
Your rights
You can request access to the personal information we hold about you and ask us to correct it if it’s inaccurate, out-of-date or incomplete. You can also opt out of marketing communications at any time.
Complaints
If you have a privacy concern, please contact us using the details below. We’ll respond as soon as reasonably practicable. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Contact us
Perth Gardens Pty Ltd
Email: mail@perthgardens.com.au
Phone: 0439 991 435
Address: 3300 Elliott Rd, Chidlow WA 6556
We may update this policy from time to time. The latest version will always be available on this page.